1. Information we collect

We collect personal information that you voluntarily provide when you fill in forms on our website or contact us by phone or email. This information may include your first and last name, postal address, telephone number (landline and/or mobile), and email address.

We also collect information automatically through cookies and other tracking technologies, such as details about your device, IP address, usage data, and approximate location data.
 

2. How We Use Your Information

We use your personal data to:

• Respond to your inquiries and requests (visit bookings, quotation requests, customer support, etc.)
•  Provide services and assistance
• Manage and improve our website and your browsing experience

In accordance with applicable laws, we retain your personal data only for as long as necessary to fulfill the purposes for which it was collected.
Data submitted via our contact form is deleted once the request has been processed.

We regularly review the data we hold to ensure that its retention remains necessary.

Your personal data is never shared with third parties and is not transferred outside the European Union.

3. Data Security

We implement appropriate technical and organizational measures to ensure a high level of security for your personal data. This includes employee confidentiality commitments, careful selection and monitoring of service providers, and secure operational environments.

Data exchanged between your device and our servers is encrypted using 256-bit TLS (Transport Layer Security).
Sensitive data, such as payment or banking information, is protected using SSL (Secure Socket Layer) encryption during transmission.

Please note that encryption may not apply when only publicly available information is transmitted.

4. Your Rights

Under data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data when it is no longer necessary
• Object to or restrict the processing of your data

Please note that objecting to data processing may limit our ability to provide certain services.
To exercise any of these rights, please contact us at info@lafabriqueabretzels.fr
Your request will be reviewed by our Data Protection Officer, and you will receive a written response within one month (or longer if justified).
 

5. Contact Information

La Fabrique à BRETZELS is a brand owned by BOEHLI SAS, a simplified joint-stock company registered with the Strasbourg Trade and Companies Register under number B 415 230 424.

Registered office:
14 rue des Genêts
67110 GUNDERSHOFFEN
France

EU VAT number: FR 18 415 230 424
Phone: +33 (0)3 88 07 16 75
Legal representative: Edouard MECKERT

You may contact our Data Protection Officer:

• By phone: +33 (0)3 88 07 16 75
• By post: BOEHLI SAS, 14 rue des Genêts, 67110 GUNDERSHOFFEN
• By email: info@lafabriqueabretzels.fr

If you no longer wish to receive marketing communications, simply email info@lafabriqueabretzels.fr
Please note that we may still contact you regarding ongoing contractual or customer service matters.

 

6. Applicable Law

This privacy policy is governed by French data protection law and the General Data Protection Regulation (GDPR).

7. Changes to This Privacy Policy

We may update this privacy policy from time to time.
Last update: December 20, 2021
Version: 1